Will every refrigerant order require new EPA documentation?
No. Customers should not upload documents with every order. CoolNova reviews each purchase and requests applicable EPA certification or employer documentation only when verification is needed and valid information is not already on file. Orders that need freight, local pickup, recurring supply, or purchaser verification may require direct coordination before fulfillment.
When is direct online checkout appropriate?
Use direct checkout when the exact refrigerant and cylinder size are confirmed, the order is a standard quantity, the delivery address is complete, and the receiving location can accept the shipment. Each product button opens a Shopify-hosted checkout for the listed variant. Review the item, quantity, price, contact details, and destination again before payment. Checkout submission does not override product availability, shipping restrictions, payment review, or any purchaser verification required for that order.
When should a buyer call before ordering?
Call 203-460-7438 before checkout when planning multiple cylinders, recurring supply, an expedited need, a remote destination, a special receiving requirement, or local pickup. Calling first is also appropriate when the product requirement is uncertain or the order involves several refrigerant models. Advance coordination reduces the chance of a quantity, timing, address, or compatibility problem after payment.
How should a wholesale request be prepared?
Have the legal purchasing name, contact person, phone number, delivery location, refrigerant models, cylinder sizes, quantities, desired timing, and expected repeat frequency ready. Explain whether the location has delivery constraints and whether the order is for use by certified technicians or for lawful resale. CoolNova can then determine whether direct checkout, a separate freight quote, pickup coordination, or another order path is appropriate.
How does local pickup work?
Maryland and New York fulfillment support does not mean that every product is available for unscheduled walk-in collection. Confirm the product, quantity, pickup point, date, authorized recipient, and any required verification before traveling. A pickup is ready only after CoolNova confirms the arrangement. The person collecting the order should have the order information and identification needed for the handoff.
What happens when purchaser verification is needed?
EPA applies the refrigerant sales restriction to online and in-person transactions. The seller is responsible for verifying eligible purchasers and maintaining required records. Customers should not upload or email certification material with every order. CoolNova first reviews the order and information already on file. If additional proof is required, CoolNova contacts the customer and explains the applicable certification, employer, representative, or resale documentation before fulfillment.
What can affect shipping?
Product availability, destination, carrier rules, regulated-material handling, address accessibility, weather, and the need for direct coordination can all affect processing or delivery. Eligible retail orders include free standard shipping within the continental United States; wholesale quantities, remote destinations, expedited service, or special handling may require a separate quote. CoolNova will contact the customer if an order cannot proceed on the standard path.
What should the receiving location do?
- Provide a complete address and contact number.
- Ensure the location can receive the shipment.
- Inspect the outer packaging and cylinder promptly.
- Keep the original packaging if anything appears damaged or incorrect.
- Call 203-460-7438 as soon as possible with the order details and issue.
Can every shipped refrigerant be returned?
No. Refrigerants are regulated products, and return eligibility depends on the cylinder seal, condition, storage, shipping requirements, and applicable law. Opened, used, altered, or improperly stored products are generally not eligible. Call before sending anything back; an unapproved return may not be accepted. Compatibility should be confirmed before purchase because an incorrectly selected product may not qualify for return.