Contact us first
Call 203-460-7438 before returning any product. Returns sent without approval may not be accepted.
Return eligibility
Because refrigerants are regulated products, return eligibility depends on product condition, cylinder seal, shipping requirements, and applicable law. Opened, used, altered, or improperly stored products are generally not eligible for return.
Damaged or incorrect orders
Inspect your shipment promptly and contact us as soon as possible if an item arrives damaged, defective, or different from the product ordered. Keep the original packaging and provide order details so we can review the issue.
Refund timing
Approved refunds are issued to the original payment method after the returned product is received and inspected. Bank or payment provider processing times may vary.
Compatibility
Customers are responsible for confirming equipment compatibility before purchase. Products ordered for an incompatible system may not qualify for return.
Verification-related cancellation
If a specific order requires purchaser verification and the required information cannot be accepted, CoolNova may cancel the unfulfilled order and issue a refund to the original payment method. Customers do not need to resubmit valid documentation already on file unless an update or clarification is requested.