Policies

CoolNova Refrigerant Supply

Customer Information

Terms of Service

Last updated July 14, 2026

Product information

We work to present accurate product descriptions, pricing, and availability. Information may change, and we may correct errors or cancel orders when necessary.

Buyer responsibility

Customers are responsible for confirming equipment compatibility, intended use, and all applicable licensing, handling, storage, recovery, and disposal requirements before purchase.

Safe and lawful use

Products must be received, transported, stored, and used only by appropriately qualified persons and in accordance with applicable laws, regulations, and manufacturer instructions.

Purchaser verification

Customers do not need to submit EPA documentation with every order. When verification is required for a specific purchase and valid information is not already on file, CoolNova may request applicable technician certification, employer documentation, resale information, or other evidence of purchase eligibility before fulfillment.

Orders

An order is not final until accepted and processed. We may request additional information, limit quantities, or cancel an order that cannot be fulfilled safely or lawfully.

Contact

Questions may be directed to 203-460-7438 or CoolNova Refrigerant Supply, 8012 Fallow Dr, Gaithersburg, MD 20877, United States.