Shipping charges
Shipping charges are calculated or confirmed based on destination, order size, and handling requirements. Wholesale orders, remote destinations, special handling, and expedited service may require a separate freight quote.
Processing and delivery
Processing and delivery timing depends on product availability, destination, carrier requirements, and applicable shipping regulations. We will contact you if an order requires additional coordination.
Address accuracy
Customers are responsible for providing a complete, accurate delivery address and a location able to receive the shipment. Additional charges caused by an incorrect or inaccessible address may be the customer's responsibility.
Regulated shipments
Refrigerant shipping may be subject to carrier, hazardous materials, and destination restrictions. We may contact you to confirm delivery details or cancel and refund an order that cannot be shipped lawfully or safely.
Purchaser verification
Customers do not need to submit EPA documents with every order. If verification is required for a specific purchase and valid information is not already on file, CoolNova will contact the customer before fulfillment. Shipping begins only after any required review is completed.
Damage or delivery issues
Inspect the shipment promptly. Contact us at 203-460-7438 as soon as possible if packaging is visibly damaged, items are missing, or the shipment does not match the order.